What are the key areas of learning?
- Trainees will understand the importance and impact of addressing difficult conversations.
- Trainees will learn why it is important not to delay difficult conversations.
- Effective methods to prepare for challenging discussions will be introduced.
- Practical strategies for navigating the conversation effectively are discussed.
Who is this course for?
This course is for managers, team leaders, HR Professionals and anyone needing to navigate difficult conversations in the workplace.
Downloadable Supports:
This training course comes with a complimentary document summarising the course’s key points. Additionally, you will have access to a ‘Difficult Conversations’ checklist that serves as a general guideline for managers, helping them plan and conduct difficult conversations effectively.
Return on Investment:
- Managers gain a deeper understanding of the importance and impact of addressing difficult conversations, leading to improved team cohesion and leadership effectiveness.
- The organisation benefits from timely conflict resolution, reducing workplace tensions and fostering a more harmonious and productive work environment.
- Employees experience better communication and resolution of concerns, improving trust, morale, and job satisfaction.
- Managers learn why delaying difficult conversations can harm performance and trust, equipping them to address issues promptly and maintain team stability.
- The organisation reaps the rewards of consistent, professional handling of challenging discussions, minimising potential legal risks and ensuring alignment with organisational values.
- Managers are introduced to effective preparation strategies for challenging discussions, boosting their confidence and ensuring more productive outcomes.
- Employees benefit from a leadership approach that prioritises clarity and resolution, leading to increased engagement and retention.
